Community Programming Director

GOAL: To serve youth and families through a community based service team of staff and like-minded

partners by providing sex trafficking prevention services and empowering youth who have

experienced or are at risk for trafficking and exploitation to thrive with dignity in a renewed life.

KEY OBJECTIVES

● Provide leadership, management, and accountability for the department

● Budgeting, Grants, & Fiscal Accountability

● Clinical & Case Management Oversight

● Community Outreach & Training Oversight

● Develop and Maintain Strategic Partnerships for Referrals

● Volunteer & Mentoring Program Management

● Quality Assurance, Compliance, & Continuous Improvement

● Actively embrace and fulfill Gracehaven’s spiritual commitments and responsibilities.

SPECIFIC DUTIES

Responsibilities include, but are not limited to, the following:

Leadership, Management & Team Accountability

● Provide overall leadership, supervision, and accountability for counseling, case

management, training, and outreach teams, including recruitment, development,

performance management, and staff supervision.

● Establish and monitor departmental and individual goals, performance metrics,

productivity, program outcomes, training plans, and annual performance reviews.

● Promote a Christ-centered, mission-aligned, collaborative team culture while ensuring staff

receive appropriate professional development, supervision, policies, procedures, and

resources.

● Lead departmental strategic priorities and cross-functional initiatives while actively

participating in organizational leadership, strategic planning, financial planning, quality

improvement, safety, and related committees.

● Develop and maintain referral partnerships, community relationships, and volunteer

resources sufficient to support program capacity, service delivery, and growth, while

ensuring strong collaboration with internal teams and external stakeholders.

Budgeting, Grants, & Fiscal Accountability

● Develop and manage annual program budgets in partnership with executive and finance

leadership, monitoring expenses, revenue, productivity, and overall financial performance.

Community Services Director Job Description: Active 1 Last Revision: 10/15/26

● Ensure Medicaid/MCO, grant, contract, and other reimbursement goals are achieved

through accurate documentation, effective billing practices, and appropriate clinical

productivity.

● Oversee grant-related project management, compliance, reporting, deliverables,

reimbursement documentation, and coordination with grant management staff.

● Collaborate with development staff, funders, donors, and referral partners to align funding

strategies with program goals, support fundraising efforts, and maintain strong external

relationships.

Clinical & Case Management Oversight

● Oversee the delivery of high-quality clinical and case management services across

community and residential programs, ensuring effective intake, assessment, treatment

planning, ongoing care, discharge, and aftercare.

● Establish and monitor clinical standards, program outcomes, documentation practices,

required data collection, and performance metrics to ensure consistent, evidence-informed

service delivery.

● Ensure compliance with all legal, ethical, contractual, licensing, certification, and regulatory

requirements, including staff credentialing and continuing education.

● Provide clinical leadership through staff training, multidisciplinary collaboration,

crisis/on-call oversight, and participation in activities to support youth and families.

Community Outreach & Training Oversight

● Oversee Community Outreach and Training services, including awareness events,

community trainings, prevention education, and outreach initiatives.

● Standardize training materials and educational resources while monitoring quality,

participation, evaluation results, and learning outcomes.

● Coordinate community engagement, event participation, communications, and

collaborative outreach efforts.

● Oversee the Volunteer Ambassador program and support development of youth

prevention groups and educational programming in partnership with clinical and case

management teams.

Develop & Maintain Strategic Partnerships for Referrals

● Support media relations, marketing, and organizational communications in partnership with

leadership and Development, ensuring Gracehaven’s mission, values, programs, and impact

are communicated consistently across internal and external channels.

● Develop and maintain strategic partnerships with agencies, coalitions, churches, community

groups, and other stakeholders to strengthen referrals, prevention efforts, training, service

delivery, and community engagement.

● Represent Gracehaven at community collaborations, anti-trafficking events, coalition

meetings, and other strategic gatherings while maintaining strong partner relationships and

addressing concerns as needed.

● Coordinate key internal and external communication resources, including the information

line/email, training calendar and catalog, marketing materials, donated resources, and

monthly internal newsletter.

Quality Assurance, Compliance, & Continuous Improvement

Community Services Director Job Description: Active 2 Last Revision: 10/15/26

● Champion high standards of care, program excellence, and continuous quality

improvement across Clinical Services and Community Outreach & Training.

● Monitor client feedback, satisfaction, utilization, case reviews, program outcomes, and

performance metrics to identify opportunities for improvement and report findings to

organizational leadership.

● Evaluate policies, procedures, and service practices against emerging evidence-informed

and best practices, working with staff to strengthen program quality and effectiveness.

● Ensure programs meet all applicable accreditation, licensing, certification, funding,

contractual, Medicaid/MCO, grant, and regulatory requirements, including CARF,

OhioDBH, CSWMFT, Title IV-E, QRTP, and trafficking-service standards.

Spiritual Responsibilities

● Consistently agree with and represent and uphold the Christian mission, agree with

Statement of Faith, values, and Standards of Conduct of Gracehaven and COYFC through

personal conduct, leadership, and community engagement.

● Participate in and help foster a spiritually grounded workplace through prayer, devotion,

biblical teaching, Christian fellowship, and spiritual encouragement of staff, volunteers,

youth, families, and supporters.

● Integrate appropriate spiritual engagement with donors, partners, volunteers, staff, and

program participants while tracking relevant spiritual engagement outcomes.

● Ensure all faith-based activities involving youth remain voluntary, respectful, and free from

pressure or coercion.