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Clinical Services Program Manager


Columbus, OH

Job Type


Posted On

April 20, 2024





Location / Chapter

Central Ohio Area

Ministry Site


Ministry Model

Other Ministry Model




Position Summary

Supervisor: Gracehaven Program Director

Supervises: Case Management Teams in Columbus, Toledo, Cleveland as well as all staff therapists. Oversees the work of non-staff therapists but has no supervisory role.

GOAL: To advance the mission of Gracehaven, an affiliate of Central Ohio Youth for Christ, by maximizing the mental, emotional and social well-being of survivors participating in Gracehaven programming through a team of highly skilled therapists and case managers.


  • Manage strategic partnerships with agencies and court systems serving minor trafficking survivors to maintain a good reputation and ongoing access to referrals for our services
  • Ensure high quality therapeutic and case management services being provided to the youth being served
  • Monitor feedback, best practices and emerging research as a means of constant improvement
  • Leadership, Management and Accountability for all Gracehaven case management teams and therapist staff.
  • Actively partner with Community Engagement and Training Director to ensure quality groups and education for youth and to ensure quality strategic partnerships and networking.
  • Responsible to manage costs of case managers and staff therapists to budget.
  • Actively embrace spiritual commitments and responsibilities


Responsibilities include, but are not limited to, the following:

Manage Strategic Partnerships

  • Seek out partnerships with placement agencies and counties as well as partnership contacts for placement of referrals into the group homes of Gracehaven
  • Engage strategic partnerships consistently and resolve issues quickly when they arise to maintain positive working relationship
  • Monitor strategic partners’ perception of Gracehaven’s organizational reputation and address deficiencies as they arise
  • Attend trafficking related community collaborations and events on a frequent basis
  • Ensure Gracehaven fulfills all partnership commitments with excellence

Manage Clinical Process and Outcomes

  • Ensure a high quality intake process that clarifies and documents a treatment plan for both clinical and case management relationships
  • Ensure staff operate from clear definitions of program goals and outcomes related to clients
  • Ensure proactive participation in service team meetings, clinical staffing meetings, court hearings, ISP meetings, etc.
  • Ensure best practices are used in maintaining documentation such as case notes, treatment plans, ISP’s etc.
  • Ensure all required data is collected and roll up reports updated monthly
  • Ensure a high quality clinical graduation/discharge plan that includes follow up
  • Ensure all clinical staff maintain education and licensure requirements for their role.
  • Ensure all legal, ethical and contractual requirements for therapy and case management are followed with excellence
  • Monitor progress of program results and performance metrics against annual goals
  • Manage and be a staff person for the 24x7 clinical on-call hotline and in-person services for group home

Continuous Improvement & Compliance

  • Research and catalogue existing best practices related to therapy and/or case management strategies being employed at Gracehaven
  • Poll clients for feedback and suggestions for improvement semi-annually
  • Identify gaps between existing policies, procedures or activities and best practices
  • Work with clinical staff to bring alignment with existing and emerging best practices and current Gracehaven activities
  • Ensure Gracehaven is meeting compliance regulations clinically according to QRTP, CARF, and other governing bodies. Work with Program Director and Compliance Department to ensure this is continuously improving.

Gracehaven Clinical Team LMA

  • Ensure all annual departmental responsibilities are achieved with excellence and continuous improvement
  • Ensure strategic plan objectives are achieved that relate to this department
  • Ensure each role has a current job description, training plan, written policies and procedures and annual performance metrics and is in compliance with organizational template
  • Ensure upcoming fiscal year performance goals are set on May 1 for each role, for each team member
  • Ensure annual reviews are done for each staff person including progress against performance metrics and training goals
  • Ensure all staff are supervised at least twice monthly
  • Develop and manage task teams to mobilize volunteers for specific events or tasks as needed

Manage Budget for Gracehaven Clinical Team

  • Help revise budget annually for the Clinical Team
  • Ensure reimbursement income and grant income meet or exceed budgeted income goals and that expenses do not exceed budgeted expenses
  • Ensure proper reporting and records submission for reimbursement grants, contracts, Medicaid
  • Work with COYFC development team on donor calls and fundraising events and activities as needed
  • Work with COYFC grant writing team to ensure agreement on grant writing strategy and financial commitments to ensure grants support existing budgets, goals and growth plans.
  • Review department’s monthly financial report for both accuracy and management concerns

Fulfill Duties of Gracehaven Management Team

  • Participate in Management Team meetings and discussions as moved by the HS to provide wisdom and insight on items under discussion or decisions being made.
  • Prepare for and participate in twice annual planning retreats as required
  • Identify ways to improve the organization and submit those suggestions into the management team planning cycles
  • Support overall vision and mission of Gracehaven and COYFC, and intentionally develop an anti-silo ethos between Gracehaven and other COYFC entities
  • Ensure team participation in Be the Story, See the Story, and Over the Edge events.

Position Requirements

Spiritual Responsibilities

Because Gracehaven, a subsidiary affiliate of Central Ohio Youth for Christ, is a community of like-minded individuals who share a common faith and set of values, we require the individual filling this role to fully embrace our statement of faith and code of conduct. In addition, we ask that Gracehaven staff in this role:

  • Participate in staff prayer meetings and be able to contribute as appropriate
  • Pray for the youth under our care and the staff on a consistent basis
  • Be able to winsomely represent the beliefs and values of our faith community to prospective organizational partners, families or youth who inquire
  • Ensure faith activities remain voluntary for youth in our care and that youth who do not wish to participate are not pressured by staff or volunteers




  • Licensure required - LISW (Independent Social Worker), LPCC (Clinical Counselor), or LMFT (Marriage & Family Therapist), with a Supervisory designation preferred.
  • Certification on Gracehaven’s chosen trauma model

Supervisory Experience:

  • Desire a minimum of two (2) years providing trauma informed clinical supervision and multi-disciplinary team leadership
  • Clean background check
  • Agreement with the Central Ohio Youth for Christ and Gracehaven Standards of Conduct and Statement of Faith

EOE Statement

YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, Youth For Christ incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry.

We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation.

We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.