Store Manager – New Way Thrift Store

Retail Responsibilities:

• Hiring, training, supervising, and motivating employees to achieve sales targets and provide excellent customer service. 
• Implementing sales strategies, setting sales targets, and analyzing sales data to drive revenue and profitability. 
• Managing the store's budget, monitoring expenses, and ensuring profitability. 
• Addressing customer complaints, resolving issues, and ensuring a positive customer experience. 
• Creating appealing store displays and maintaining high visual standards to attract customers. 
• Ensuring the store is clean, organized, and safe, and managing daily operations to maintain a smooth workflow. 
• Developing and implementing promotional strategies, organizing in-store events, and collaborating with the Development Team. 
• Scheduling: scheduling staff, volunteers, and WERX students to ensure adequate coverage while maintaining budgetary constraints.
• Donations: overseeing the scheduling of donation pick-ups and deliveries while maintaining the New Way Box Truck.
• Working alongside staff and volunteers in the day-to-day store operations, including moving furniture, sorting clothing, receiving donations (including assisting with unloading trucks), and running the register.

Spiritual Responsibilities:

• Seek God’s guidance and wisdom through prayer and meditation, for the Youth for Christ organization as a whole, as well as for New Way initiatives.
• Participate and lead regular times of prayer and devotion as a regular aspect of your role within YFC.
• Model empathy, humility, and care for all people. This includes promoting equity and inclusion in word and in the practice of faith expression.
• Building and maintaining a spiritual support team.

Knowledge & Skillset:

• Leadership and Management: Ability to lead, motivate, and guide a team of staff, volunteers, and youth to achieve goals. 
• Customer Service: Excellent communication and interpersonal skills to interact with customers effectively. 
• Problem-Solving: Ability to identify and resolve issues, both with customers and within the store. 
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized store. 
• Financial Acumen: Understanding of budgets, sales analysis, and financial reporting. 
• Product Knowledge: Understanding of the products sold in the store and the ability to answer customer inquiries. 
• Marketing and Promotion: Ability to develop and implement marketing strategies to attract customers, volunteers, and donations. 
• Must be comfortable in a public-facing role 
• Have the ability to inspire, assemble, and mobilize staff and volunteers
• Possess the maturity and ability to interact with all types of people  
• Be detail-oriented and organized
• Possess the ability to delegate and get things done
• Strong verbal and written communication skills
• Ability to assemble and empower teams
• Must be proficient in MS Office and database experience, Square experience preferred.
• Must be physically able to lift 50 lbs regularly and move large furniture with a cart or dolly.

Credentials Required & Preferred Education:

• Bachelor’s degree preferred
• Management experience required.
• Knowledge of OSHA requirements and Kaizen principles preferred.
• Must feel a calling to work with youth
• Must have an active driver's license and a clean driving record
• Must have a good record in working with children and youth; cannot be on the Child Protective Services or the Sex Offender Registry
• Knowledge of thrifting and online sales platforms is a plus.

• Health coverage stipend
• Basic Life and AD&D coverage
• Long-Term Disability Insurance
• 403(b) Retirement Match (after 1 year of employment)
• 10 paid holidays, 80 hours of PTO, Wellness Time Off (WTO/Sick) of 1 hr for every 30 hours worked
• Mileage Reimbursement 
• Phone Reimbursement ($50 per month)
• Access to discounted online college undergrad and graduate programs with provided grant funding