September 21, 2023
Location / Chapter
YFC USA National Service Center
As a Customer Success Manager with in-depth Salesforce NPSP knowledge, you will be responsible for ensuring the success of YFC Customers, both HQ Staff and Field Staff. This role will understand mission goals at the National HQ and Chapter levels, and how to leverage our technology products to support growth, strategy, and overall mission success.
This role will be knowledgeable in our Salesforce Product suite which includes: NPSP Cloud, Experience Cloud, Sales Enablement (myTrailhead) and Mobile App Publisher (soon). Using these products, we have developed internal products that you will be responsible for driving adoption, usage, and value for Local Chapters and HQ Departments. Our internal product suite consists of:
Primary & Secondary Steward Responsibilities:
Employees may be assigned a Primary Steward of any of the following:
Specific assignments for the Primary Steward will be listed in the Task List.
All Employees are assigned the role of Secondary Steward, which plays a supporting role to the Primary Steward to serve a chapter in a specific way, for a specific timeframe as determined by the Primary Steward. Secondary Stewards can be assigned to focus on specific management issues like YFC compliance, legal, risk, strategic planning, fund development coaching, staff development coaching, new ministry site development, process stewardship or a variety of other equipping roles.
Because the overriding religious purpose and mission of Youth for Christ USA is to communicate and introduce the Gospel of Jesus Christ to young people and their families, and in that regard to make, educate and encourage life-long disciples of the Lord Jesus Christ, it is very important that you as an employee in the movement of Youth for Christ be recognized as an associate minister of the Gospel.
As an employee of Youth for Christ and an associate minister of the Gospel, YFC expects all employees to:
YFC employees will have an opportunity to be commissioned or licensed as a minister of the Gospel through the established Youth for Christ process, and/or ordained by an outside body recognized by Youth for Christ USA.
YFC Cultural Attributes:
Our cultural attributes are not about competency. It is an obedience to the call of Christ on our lives. YFC believes that spiritually healthy adults fosters healthy relationships with our kids. We place a heavy commitment and emphasis on developing and equipping a Christ-centered life marked by Enduring Humility, Relentless Trust, Joyful Camaraderie, Courageous Faithfulness and Kingdom Inspired Diversity.
Our leaders are expected to be willing to demonstrate and/or possesses the following:
All YFC employees are expected to regularly and actively participate in faithful activities that advance the stewardship functions of YFC/USA. These activities will include—but are not limited to— extending invitations to fund raising events, recruiting personal circle of influence/YFC donor contacts, sending letters, handwritten notes, personal calls, and personally ministering to donor contacts.
For Affiliate and Chapter Staff: YFC may attach a minimum fundraising goal to certain projects, activities, departments, or individuals.
Knowledge & Skills:
Credentials Required & Preferred Education:
Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
Activities require the ability to remain in a stationary position 50% of the time, occasionally move about inside the office to access files or office equipment, operate a computer and other office productivity machinery, such as a calculator, hand held devices, copy machine, and computer printer.
No heavy lifting is expected, though occasional exertion of up to 10 lbs. of force may be required. Good manual dexterity required for the use of computers, mobile devices, and other productivity technologies.
The job is performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Our comprehensive benefits package includes:
Health & Welfare Benefits (Voluntary Enrollment):
Health & Welfare Benefits (Company Sponsored):
YFC is classified as an Association of Churches and as such our hiring practices reflect that designation. As a religious nonprofit organization, Youth For Christ incorporates within each leader role, the requirement to model, teach, share and live the faith. The relationship between YFC’s mission and each of its leaders is its lifeblood and as such does at all times and in all instances reserve the right to make employment decisions based upon a person’s religious beliefs, personal character and lifestyle consistent with our understanding of the Bible or with our overall goals and requirements for Christian ministry.
We seek to create a workplace that is intentional about Kingdom Inspired Diversity. Our commitment to our employees extends to their opportunities for growth, development, promotion, training and compensation.
We will make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue hardship to the organization.